Return & Refund Policy

FRIMFIT Return & Refund Policy

At FRIMFIT, we are committed to providing a seamless shopping experience. If you're not fully satisfied with your purchase, we offer an easy return and exchange process to ensure your satisfaction. Please review the following policy to understand the terms and conditions of returns, refunds, and exchanges.

Eligibility for Returns & Exchanges
To qualify for a return or exchange, the following conditions must be met:
1. Items must be returned within 15 days of the delivery date.
2. Items must be unused, unwashed, undamaged, and in their original packaging.
3. Earrings and underwear are non-returnable for hygiene reasons.
4. Return shipping costs are the customer’s responsibility, and original shipping fees are non-refundable.
5. Returns sent without prior approval or a provided return address will not be accepted.

How to Initiate a Return

To begin the return process, please contact our customer service team before sending any items back. Email us at [frimfit@yahoo.com] with your order details, and we will provide the return address and further instructions.

Order Cancellations

Before Shipment: Orders can be canceled before the item has been shipped or processed, and a full refund will be issued.
After Shipment: Unfortunately, once an order has been dispatched, it cannot be canceled.

Refund Process

Once your return is received and inspected, we will notify you via email regarding the status of your refund:
- If approved, the refund will be processed, and the amount will be credited back to your original payment method within the timeframe determined by your bank or payment provider.
- If denied, we will notify you of the reason, and the item may be returned to you at your expense.

Delayed or Missing Refunds

If you have not received a refund yet, please follow these steps:
1. Check your bank account again.
2. Contact your credit card provider, as processing times may vary.
3. Contact your bank, as some refunds take additional processing time.
If you have completed these steps and still haven’t received your refund, please email us at [frimfit@yahoo.com].

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Exchanges

We replace items only if they are defective or damaged. If you need to exchange an item for the same product, please email with clear proof (photos or videos) of the defect. Our team will provide you with instructions on how to proceed.

Shipping for Returns

- Contact our customer service team to receive the return address before sending back any item.
- Customers are responsible for return shipping fees, which are non-refundable.
- Delivery times for exchanged products may vary based on location.
- For high-value returns, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.

Policy Updates & Changes

FRIMFIT reserves the right to modify or update this policy at any time. Changes will be posted on this page, and it is your responsibility to review them periodically. Your continued use of our website and services after updates signifies your acceptance of the revised policy.

For any further questions or assistance, please contact us at **[your contact email here]**.

Thank you for choosing FRIMFIT – where performance meets style!